Hiscox blog

A lot has been said about how the minnows can no longer compete with the big fish in the insurance broking business. But, the reports of the death of the small broker are greatly exaggerated, in my opinion. 

Despite clearer skies ahead for airlines, their insurers are plunging deeper into heavy weather and risk being caught in a perfect storm, unless they pull out of the current pricing nosedive. 

Insurance is evolving quickly, and, if we are to stay ahead of the game, I think we can learn lessons from great companies outside of our sector who are engaging effectively with their customers and giving them the experience they want delivered i

The biggest UK broker event of the year is fast approaching, and me and the rest of the Hiscox team are feeling excited and energised for BIBA 2014. 

The second report of its kind, The Hiscox Online Art Trade Report 2014, shows there is growing confidence in buying art online without having seen the physical piece.

You may have seen that Hiscox has been publically campaigning Government on Flood Re, the proposed solution to affordable flood cover for UK homes. But what is Flood Re and how might it affect you?

Customer service can be an emotive subject – we all have good and bad experiences to share, and the common perception of a call centre doesn’t exactly inspire confidence. 

Hiscox has a passion for art that gets into everything we do; we insure it, we collect it and we promote it.

Every insurer’s business should clearly consider its claims service – delivering what it said it would to customers at the time of purchase.

Our UK operations are an important part of our business and I’m pleased to be able to say that our ambitious plans for next year and beyond will see us build our biggest office outside of the UK in York.