Our history

Hiscox relocates its’ London and New York offices, reflecting a new way of working for the Group. The new spaces at 22 Bishopsgate in London and 90 Park Avenue in Manhattan have been designed with flexibility in mind and our hybrid working philosophy at their core.

Stéphane is appointed to the newly created role of Group Chief Operations and Technology Officer. Having joined Hiscox in 2010, originally as Chief Operating Officer for Europe, and then as the Group’s Chief Information Officer, Stéphane has held a number of senior roles across the Group, including four years as Chief Executive Officer of Hiscox Europe and most recently as Group Chief Transformation Officer and Interim CEO, Hiscox UK.

Nicola Grant is appointed the Group’s new Chief People Officer reporting to Group CEO Aki Hussain. “Nicola will be a great addition to our Executive Team, bringing fresh perspective and thinking to our plans and ambitions. As a global business, Nicola’s multi-market experience really appealed to Hiscox, and as we continue to enhance our employee proposition this year I’m excited to work closely with her to further cement our position as an employer of choice within the insurance sector” said Aki.

Named after the Hiscox share ticker (HSX) and the year the shares will vest (2026), HSX:26 awarded every permanent employee a number of shares, giving employees a genuine financial share in the business.

Hiscox  announces the appointment of Jon Dye as its new UK CEO. Prior to joining Hiscox Jon held a number of senior roles within the industry, most recently as CEO of Allianz UK. “Jon is a recognised industry leader with solid CEO experience and a fantastic track record of building sustainable, profitable businesses” said Aki Hussain, Hiscox Group CEO.

Paul Cooper is appointed Group Chief Financial Officer. Aki Hussain, Hiscox Group CEO designate, said: “The depth and breadth of Paul’s insurance knowledge makes him a great addition to the executive team. His broad commercial acumen as well as his audit, regulatory and capital markets experience will help us capture the many opportunities ahead. I am very pleased Paul is joining Hiscox and look forward to welcoming him back.”

Hiscox announces that after 21 years as Group Chief Executive, Bronek Masojada is to retire in December 2021. Following a thorough succession process, Aki Hussain, currently Group Chief Financial Officer, is appointed Group Chief Executive from January 2022.

Robert Childs, Hiscox Group Chairman, commented:

“We are delighted that Aki will be our new CEO and the Board were unanimous in endorsing this appointment. Aki’s ambition, drive and knowledge of the Hiscox Group, combined with his many years’ experience delivering for a variety of financial services organisations, makes him well placed to capture the many opportunities ahead.”

Kevin Kerridge takes over as CEO of Hiscox USA. He joined Hiscox in 1996 and relocated to New York in 2009 to oversee the launch and development of Hiscox’s US digital small business operation.

Robert Dietrich, who has worked at Hiscox for 24 years, becomes the new CEO of Hiscox Europe. Robert previously led Hiscox Germany, with the business more than quadrupling under his leadership.   

Hiscox announces the appointment of Kathleen Reardon as CEO of Hiscox Re & ILS. "Kathleen brings the market knowledge and leadership skills we need to ensure that Hiscox Re & ILS can take advantage of a hardening market and deliver good returns to our reinsurance partners, ILS investors, and shareholders," said Bronek Masojada, Hiscox Group CEO.

Hiscox creates a new Crisis Management division within its London Market business to include kidnap and ransom, Security Incident Response, terrorism, product recall and personal accident lines.

Following the death of George Floyd and the ensuing movement, Hiscox responded with a number of initiatives to demonstrate our commitment to racial and social justice. In the USA, Hiscox donated to the Equal Justice Initiative and National Cares Mentoring Movement, piloted a diverse talent development programme specifically aimed at African-Americans, and launched an enhanced unconscious bias training programme for managers. US employees were also given $100 each to spend at a black-owned business of their choice. 

In response to the global coronavirus pandemic, Hiscox employees around the world switched to working remotely. Employees were supported with well-being tools including mental health training and access to webinars led by mental health experts.

A special edition Covid-19 Impact Report is published with Hiscox pledging more than $7 million to the global response.

Hiscox launches its first Impact Report, taking a Group-wide look at all the charitable activity and good causes we’ve been supporting over the previous year. The report shows that in 2019 we donated over $1 million to more than 180 charities around the world and completed almost 2,000 volunteering hours.

The Hiscox office in Bermuda, which serves as the Group's corporate headquarters and home to some of our Re & ILS team, relocated to new offices in the heart of Hamilton's business district.

In 2020 the Hiscox USA office in Atlanta, Georgia celebrated its 10th anniversary, and our operations in Germany and France both celebrated 25 years in business.

WeMind, our mental health and wellbeing employee network, was named winner of the Outstanding Employee Network award at the 2019 European Diversity Awards. The judges were impressed by the impact the WeMind network had in such a short amount of time, and the pivotal role it plays in raising awareness, educating, de-stigmatising and bringing employees together to discuss sensitive and important topics.

Hiscox develops a new app – FloodPlus AR – using Augmented Reality (AR) to illustrate the growing flood threat to coastal towns and cities from rising sea levels. The app allows people to see how predicted sea level rises could affect Greenville, a suburb of Jersey City in the US, using a virtual topographical map.

Joanne Musselle was named as the new Group Chief Underwriting Officer. She was previously Chief Underwriting Officer for Hiscox Retail, the Group’s largest division, and has been at Hiscox for 17 years. Group CEO, Bronek Masojada, said: "Joanne’s deep understanding of our business and experience of managing underwriting portfolios in our key markets will be critical for our next stage of growth."

Hiscox launches a new London Market cyber product - CyberClear365 – at a first of its kind experiential marketing ‘Cube’ event held on the Lloyd’s trading floor. Matthew Webb, Cyber Line Underwriter at Hiscox, says: “CyberClear365 is our answer to the changing dynamics of the cyber threat and the evolving needs of our clients.”

In its latest cyber initiative, Hiscox stages a ‘real-world’ cyber attack on iconic bike manufacturer Brompton. Hiscox and Brompton simulated the effects of a cyber attack by constructing a complete clone of their east-London store overnight, hiring look-a-like staff and even stocking the shelves with counterfeit merchandise. Find out more about The Hack.

Hiscox launches the CyberClear Academy – a GCHQ accredited course – designed to help its cyber insurance customers worldwide to mitigate and manage their cyber risks. It is an online interactive suite of cyber training content, made up of nine learning modules that help to test existing knowledge and provide training tailored to specific knowledge gaps.

The number of UK homeowners choosing to stay put and invest in their existing property instead of moving has soared in the past five years, according to a new report from specialist insurer Hiscox. 

In 2013 just 3% of homeowners took the decision to improve instead of move, but fast-forward five years and this figure has increased to 15%, further rising to one in four (26%) amongst millennial homeowners (those aged 18-34).

Hiscox established a new European subsidiary in Luxembourg in response to Brexit. Luxembourg was selected for its pro-business position, strong financial services experience and well-respected regulator, as well as its position close to many of our major markets. We are building a small local team in our Luxembourg office which will cover core functions such as compliance, risk and internal audit and complement our existing structure.

In a media first, Hiscox uses real-time cyber attacks for its latest advertising campaign – CyberLive. Three ‘honeypot’ servers were set-up specifically for the campaign and the data from them feeds into live digital posters at prominent stations and roadside sites across the country. 

Each time a cyber attack occurs, it triggers a pulsing red light on the poster, which gradually builds as further attacks occur and resets every 24 hours. The more attacks there are to the servers, the more the poster headline visually reacts.