Hiscox blog

All eyes will be on the World Cup over the next month.  Billions will watch on TV and major corporate sponsors including Adidas, Sony, Visa and Coca-Cola

Providing a good client service is a better way to distinguish insurers than price cutting, says Andrew Sellers, Hiscox Group Claims Service Delivery Manager.

A lot has been said about how the minnows can no longer compete with the big fish in the insurance broking business. But, the reports of the death of the small broker are greatly exaggerated, in my opinion. 

Despite clearer skies ahead for airlines, their insurers are plunging deeper into heavy weather and risk being caught in a perfect storm, unless they pull out of the current pricing nosedive. 

Insurance is evolving quickly, and, if we are to stay ahead of the game, I think we can learn lessons from great companies outside of our sector who are engaging effectively with their customers and giving them the experience they want delivered i

The biggest UK broker event of the year is fast approaching, and me and the rest of the Hiscox team are feeling excited and energised for BIBA 2014. 

You may have seen that Hiscox has been publically campaigning Government on Flood Re, the proposed solution to affordable flood cover for UK homes. But what is Flood Re and how might it affect you?

Customer service can be an emotive subject – we all have good and bad experiences to share, and the common perception of a call centre doesn’t exactly inspire confidence. 

Every insurer’s business should clearly consider its claims service – delivering what it said it would to customers at the time of purchase.

Firms can help protect themselves from crooked employees by knowing what to look out for and by having an insurance policy that will cover them if problems occur.